Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add your desired items to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Can I cancel or change my order?
Orders can only be modified or canceled within a short time after being placed. Please contact us as soon as possible at support@delmasia.shop.

Shipping

Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.

How long does delivery take?
Delivery typically takes 7–12 business days (including processing time).

How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

Do you ship internationally?
Currently, we only ship within the United States.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

Do I have to pay for return shipping?
No, return shipping is free once your return request is approved.

How long does it take to receive a refund?
Refunds are processed within 10 business days after your return is received and inspected.

What if I receive a damaged or incorrect item?
Please contact us immediately with photos. We will resolve the issue by offering a replacement or full refund.

Payments

What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods.

Is my payment information secure?
Yes, all payments are processed through secure and encrypted systems.

Support

How can I contact customer support?
You can reach us at:
📧 support@delmasia.shop
📞 +44 7418 622816

What are your customer service hours?

• Monday to Friday: 9:00 AM – 6:00 PM (ET)

• Saturday: 10:00 AM – 5:00 PM

• Sunday: Closed

How long does it take to get a response?
We respond within 24 hours during business days.